Event and wallet information
Depending on the service you use, Vouchless processes information such as your name, email address, event, wallet, purchases and redemptions. Event staff use this information to operate the event and respond to support requests.
Technical access logs
The server keeps access logs that can include an IP address, request path, time and browser user-agent. These logs support security and troubleshooting. The current server configuration rotates access logs daily and keeps 14 rotated files; it is not a guaranteed retention period for every type of record.
Customer accounts
Registration verifies your email using a short-lived code before you create a password. Passwords are stored as salted hashes. Secure session cookies keep you signed in. Your event selections, orders, payment outcomes and physical-card collection records are saved to your account so you can recover access and resolve failed payments.
Checkout security information
When you accept the checkout notice and start a purchase, Vouchless records your IP address, browser user-agent, language, time zone, screen dimensions and colour depth. A keyed browser signature supports payment-security review. These checkout records are scheduled for deletion after 14 days. These information pages do not collect a device fingerprint or run analytics scripts.
Card information
When online checkout is enabled for your event, the N-Genius Hosted Payment Page collects card details. Vouchless does not store full card numbers or CVV. Saved cards and recurring payments are outside the current integration.
Who may receive information
Relevant event organisers and authorised staff may access event and transaction records. Hosting and email services support operation of the platform. When online payments are enabled, the payment provider will process information needed to complete and verify those payments.
Security and retention
Access to operational information is restricted to authorised roles. Event and transaction record retention requirements are being confirmed. Information should be kept only for operational, security and applicable recordkeeping purposes.
Your questions and requests
Use the Contact page or your event support desk to raise a privacy question or request a correction. The business operator and public support details are listed on the Contact page.